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Writer's pictureMelinda G

Fix YouTube Premium not Working

If your YouTube Premium is not working, there are several steps you can take to troubleshoot and resolve the issue. Here’s a comprehensive guide:

1. Verify Subscription Status

  1. Check Subscription:

  • Ensure your YouTube Premium subscription is active. Go to your account settings and check your subscription status.

2. Sign Out and Sign Back In

  1. Re-login:

  • Sign out of your YouTube account and sign back in. This can refresh your account settings and resolve minor issues.

3. Clear Browser/App Cache

  1. Browser Users:

  • Clear your browser cache and cookies. Go to your browser settings, select “Clear browsing data,” and choose “Cookies and other site data” and “Cached images and files.”

  1. App Users:

  • If you’re using the YouTube app, clear the app cache. Go to your device settings, find the YouTube app, and clear its cache.

4. Update the YouTube App

  1. Check for Updates:

  • Make sure you have the latest version of the YouTube app. Visit the App Store (iOS) or Google Play Store (Android) to check for updates.

5. Check Internet Connection

  1. Stable Connection:

  • Ensure you have a stable internet connection. Poor connectivity can cause issues with streaming and subscription recognition.

6. Restart Your Device

  1. Reboot:

  • Restart your device to resolve any temporary software issues that might be affecting YouTube Premium.

7. Verify Payment Method

  1. Payment Issues:

  • Check if your payment method is valid and up-to-date. Go to your Google account’s payment settings to verify this.

8. Contact YouTube Support

  1. Get Help:

  • If none of the above steps work, contact YouTube Support for further assistance. Visit the YouTube Help Center and look for contact options.

By following these steps, you should be able to resolve most issues with YouTube Premium not working.



YouTube Premium customer service

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